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Refund

How long should a return take?

Please allow up to 21 days for the full returns process to be completed. 

 

If you are returning goods by your own method please send to

Young Ideas 10 St Johns Street, Ashbourne, Derbyshire, DE6 1GH

We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting. You can track your return using the reference on the returns label on the Royal Mail website.

Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 

All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.  This does not affect your statutory rights. 

How do I exchange an item?

If you'd like to exchange an item, the best way to do this is to place a new order on the desired product/size and returning the item(s) you've received for a full refund as we currently do not offer exchanges.

Worldwide

We will happily, with proof of purchase, offer a Full Refund for all items received back within 28 Days of receipt. 

 

If you wish to send an item(s) back, please send your return to Young Ideas 10 St Johns Street, Ashbourne, Derbyshire, DE6 1GH, England.  Please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.  We recommend using a tracked or sign-for service as we are unable to accept responsibility for parcels lost in transit.

Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 

All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.  This does not affect your statutory rights.

Cancellations

If you cancel your order and request a refund, please note it may take up to 5-7 working days for funds to reach your account. If you still haven't received your refund after 7 working days, please contact our customer service team.

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